So I'm sure you're probably tired of these Old Navy update posts but like I've said before I'm going to continue writing them until well I guess until there's a change? Honestly I don't know when. But this post is going to be different then the ones previously.
Now before I go into what this post is about. If you're new to this Old Navy ride, make sure you read the previous posts:
Alright so yesterday, I went shopping at Menlo Park Mall and as always - Old Navy is one of the stores I go to (not because of this). So what I'm hoping you're going to ask is - how was the fitting rooms there? Any better than previously? Or the same?
Well...it was about the same and then not the same. What do I mean? Well yesterday in particular, this store seemed to have more clothing racks not only in the fitting room section but around the corners. They are doing better with leaving one of the rooms open and not blocked but they are still keeping the other one blocked, locked, and full of clothes (I'm guessing).
I also noticed that for the accessible rooms, they are allowing just about anyone to use them whether they are disabled or not. Can we please get it through everyone's head that when it says accessible, it's for those who need it (this isn't just for fitting rooms but also parking spots, bathrooms, arena seats, etc.).
But anyways I will say that Old Navy is ahead of where they were during my first post about it but again there is still more to be done - cleaner fitting rooms, keeping both accessible rooms accessible, and configuring the actual accessible room because hello, I still can't turn in the room to look in the mirror!
Remember this picture? (from Old Navy Update)
Well, it's still the same. The mirror is in an awkward position and so is the bench. Again if I can't fit it in it right - how do you expect someone with a power chair (or just a bigger chair) to do so?? I will again say that this isn't just at one of the stores, it's everywhere. I think at the moment, I've gone to about four Old Navy's in the New Jersey and they each have the same problem.
I love shopping at Old Navy and honestly if they fixed these fitting rooms, I would love it even more and I guarantee you that there are others who will as well.
Now after I was done shopping there yesterday, I decided to go to Gap and Banana Republic. To be honest with you, at first I wanted to see how their fittings room were since I know they are owned by the same parent organization (Gap Inc.). But when I got there, especially at the Gap, I found about new five shirts to buy (which was awesome!)
I also found that their fitting rooms are SO MUCH better than the ones at Old Navy. Check back to the Old Navy Update post for the picture from the Gap fitting room (at the other mall). When I entered the fitting room at the Gap, it was like a breath of fresh air. The same at the ones at Banana Republic (see following pictures).
Until Next Time
CGoerlich <3
Well...it was about the same and then not the same. What do I mean? Well yesterday in particular, this store seemed to have more clothing racks not only in the fitting room section but around the corners. They are doing better with leaving one of the rooms open and not blocked but they are still keeping the other one blocked, locked, and full of clothes (I'm guessing).
I also noticed that for the accessible rooms, they are allowing just about anyone to use them whether they are disabled or not. Can we please get it through everyone's head that when it says accessible, it's for those who need it (this isn't just for fitting rooms but also parking spots, bathrooms, arena seats, etc.).
But anyways I will say that Old Navy is ahead of where they were during my first post about it but again there is still more to be done - cleaner fitting rooms, keeping both accessible rooms accessible, and configuring the actual accessible room because hello, I still can't turn in the room to look in the mirror!
Remember this picture? (from Old Navy Update)
In the accessible fitting room at Old Navy |
I love shopping at Old Navy and honestly if they fixed these fitting rooms, I would love it even more and I guarantee you that there are others who will as well.
Now after I was done shopping there yesterday, I decided to go to Gap and Banana Republic. To be honest with you, at first I wanted to see how their fittings room were since I know they are owned by the same parent organization (Gap Inc.). But when I got there, especially at the Gap, I found about new five shirts to buy (which was awesome!)
I also found that their fitting rooms are SO MUCH better than the ones at Old Navy. Check back to the Old Navy Update post for the picture from the Gap fitting room (at the other mall). When I entered the fitting room at the Gap, it was like a breath of fresh air. The same at the ones at Banana Republic (see following pictures).
The back of the Banana Republic's accessible fitting room. |
Banana Republic's accessible fitting room |
As you can see by the two pictures above, I'm able to turn around and look in the mirror. I can look at my front, the back, the side, everywhere pretty much in these fitting rooms. So much better than the ones at Old Navy which I question - Why??
Gap Inc. is the parent organization of Old Navy, Gap, and Banana Republic but why isn't Old Navy up to par with their fitting rooms like Gap and Banana Republic??
Another difference I noticed between Gap and Banana Republic from Old Navy is that for the accessible rooms at Old Navy, they let anyone use those rooms (back to the whole use accessible rooms only if you need them [disability, need extra space, etc.].
But at Gap and Banana Republic, they leave those rooms locked but when someone with a wheelchair comes, they ask if I need the accessible room and then they will unlock the room to let me in. And then they will lock it after I'm finished with it. At least this is what happened yesterday which I have to say is Bravo! Because then I know the accessible rooms are being used for who needs them (and not just for anyone).
Another thing is that I noticed that if the accessible rooms are being used, I would be able to use the other rooms at Gap and Banana Republic because they're big enough for my wheelchair which is another check in my books.
So I'm asking Gap Inc. to please look into what's going on in the Old Navy stores when it concerns the fitting rooms because believe me it can definitely be better and I'm 100% sure that customer ratings would jump rocket and more people with disabilities would come shopping at the those stores.
Reconfiguring the actual accessible rooms (to make getting to the mirror easier) and seeing what to do with the extra clothing racks (and clothes in the other accessible room) are just two things that can make the fitting rooms much easier to use. I'm not telling you how to do your jobs, I'm just making suggestions on how you can better your customers' experiences.
Because I for sure can see how if customers are able to try on clothes, the more they may buy. Because believe me I can get frustrated easily with trying on clothes and then not want to continue shopping. I'm sure I'm not the only one.
One thing I would definitely love to see is someone in the leadership role of Gap to appear on Undercover Boss and they can see first hand the differences in how the stories are run. It's just another suggestion (which I'm sure I've suggested in one of my other posts).
Again - I would definitely be willing to show or discuss with Gap Inc. Old Navy's leaders ways on how they can make things better for all.
For all my readers, what do you think of this?? Are you tired of my Old Navy Update posts?? If so, share this and maybe I won't need to write anymore because there are more positive changes.
CGoerlich <3